10years
Frames
Cover against defects in the manufacture of Glideline aluminium frame profiles.
Aluminium frames
Warranty
Made to last
10 yearwarranty.
Clear cover for the parts that matter—backed by the people who made your glazing.
Our warranty is divided into three straightforward cover periods, subject to the terms and conditions below.
01
Your cover
Three levels.One clear promise.
5years
Glass
Cover for failure of the sealed glass unit, including breakdown of the edge seal causing misting inside the cavity.
Sealed glass units
1year
Moving parts
Cover for operating hardware and moving components supplied as part of the original Glideline system.
Hardware & mechanisms
02
The essentials
What keeps yourwarranty valid.
Correct installation
The products must be installed in accordance with Glideline's current installation details and good industry practice.
Routine care
Frames, drainage paths, tracks, seals and hardware must be inspected, cleaned and maintained at suitable intervals.
Appropriate use
The system must be operated normally and must not be altered, overloaded or used outside its intended purpose.
Proof of supply
A valid Glideline order number or original invoice is required so that the product and date of supply can be identified.
Making a claim
Tell us whathas happened.
Contact the company that purchased the products directly from Glideline. As a supply-only manufacturer, Glideline works through the original trade customer to review warranty claims.
Locate the order
Provide the Glideline order number, invoice or delivery details.
Show the issue
Include clear photographs or video, the affected panel reference and a description of the fault.
Allow assessment
We may request more information or inspection before confirming whether the claim is covered.
Important information
Warranty conditions
This summary should be read with the full Glideline warranty terms applying to the original order.
Read full terms & conditionsWhat is normally covered?
Manufacturing defects within the relevant cover period that affect the supplied frame, sealed glass unit or moving component and are confirmed by Glideline following assessment.
What is not normally covered?
Damage arising from incorrect installation, building movement, misuse, impact, lack of maintenance, blocked drainage, incompatible cleaning products, unauthorised alterations, fair wear and tear, or conditions outside the product specification.
Installation and water ingress
Water ingress is not covered by this product warranty. Glideline supplies products to trade and does not install them. Installation interfaces, perimeter sealing, membranes, drainage, thresholds and the surrounding construction remain the responsibility of the installer and project team.
Glass appearance and breakage
Glass is assessed against applicable visual quality standards. Scratches, impact damage, thermal stress, spontaneous breakage and imperfections within accepted tolerances are not treated as sealed-unit failure unless the full warranty terms expressly state otherwise.
What happens when a claim is accepted?
Glideline will decide the appropriate remedy under the full warranty terms. This may be repair, replacement of the affected supplied component or another reasonable resolution. Labour, access equipment, removal, refitting, finishes and consequential costs are not included unless agreed in writing.